Everything you need to set up MailCalm safely.
Find setup instructions for Windows and Mac, Microsoft permissions guidance, safe testing steps and help with common problems.
Getting started
Customer setup guide
Set up MailCalm, activate your licence and connect your shared Outlook inbox.
Azure permissions guide
Understand the Microsoft permissions MailCalm needs and how to approve them.
Shared mailbox setup guide
Prepare your Microsoft 365 shared mailbox for use with MailCalm.
First-run onboarding checklist
A practical checklist for completing your initial MailCalm setup.
Testing and going live
Support and reference
Return an email for reallocation
Forward a MailCalm-routed email back to the shared inbox so it can be safely reassigned.
Staff replies copied to the shared mailbox
Learn how MailCalm handles staff replies when the shared mailbox remains in To or CC.
Support and troubleshooting
Resolve common setup, Microsoft sign-in and routing problems.
What MailCalm does and does not do
A clear explanation of MailCalm’s purpose, limits and predictable routing behaviour.
Manage your subscription
You can update your payment method, view invoices or cancel your MailCalm subscription through the secure Stripe billing portal.
Manage subscriptionStill need help?
Contact MailCalm support and tell us what you were trying to do and what happened. We aim to respond within one business day, Monday to Friday, 09:00 to 17:30 UK time, excluding UK public holidays.
For an urgent routing, licence or security issue, include URGENT in the email subject. We aim to acknowledge urgent requests within four business hours during normal support hours.
Email support@mailcalm.co