You can build a basic round robin. MailCalm handles everything around it.
Power Automate or a basic round robin tool can send each new email to the next person. That solves the easiest part.
The harder part is knowing when an email should not go to the next person: when someone already owns the conversation, a customer replies, a specialist request comes in, somebody is unavailable, or holiday cover needs to be shared fairly. MailCalm brings all of that together in one routing system built specifically for shared Outlook inboxes.
Fair rotation, but little context.
A basic flow can rotate new emails, but every extra requirement has to be designed, built, maintained and tested separately.
Can rotate new emails fairly.
Usually needs custom logic for ownership and replies.
Needs separate handling for availability and working hours.
Holiday cover can become another manual process.
Changes and exceptions make the automation increasingly complex.
The complete routing system.
MailCalm includes the rules shared inbox teams actually need, already working together in a clear order.
Direct ownership before rotation.
Sticky ownership for replies and returning customers.
Special routing for keywords and specialist work.
Working hours, availability and holiday cover.
Clear Activity history showing why each email was assigned.
What if an email goes to the wrong person?
The recipient simply forwards it back to the shared inbox. MailCalm recognises the return, avoids sending it straight back to the same person and safely reallocates it to someone else.
Recognises the returned email automatically.
Temporarily ignores the rule that caused the wrong assignment.
Does not send it straight back to the person who returned it.
Still checks who is working, available and eligible.
Sends it to the next suitable person in the fair rotation.
Records who returned it and who received it next.
The value is not just sending an email to the next person.
It is stopping shared inbox chaos, missed emails, duplicated work, unfair allocation and holiday-cover headaches while your team carries on working in Outlook.